Timber Lanes

An Electronic Lane Reservation System

timber lanes homepage

Briefly...

The Challenge

Timber Lanes is a retro bowling alley located in the North Center neighborhood of Chicago.

Their website lacks interactive features and functionality. Notably, there is no way for users to electronically reserve lanes, book parties, or register for events. This project consisted of an aesthetic refresh, along with prototyping an electronic lane reservation system.

Project Stats

  • Design Practices:
    user research, affinity mapping, survey design, form design, persona development, wireframes, prototyping, usability testing
  • Teammates:
    Just me 😅
  • Timeframe:
    2 weeks (May 2019)
  • Tools:
    Sketch App, Invision

My Role

This was a solo project. I conducted research and synthesized findings, and I designed the wireframes and interactive prototype.

The Solution

The lane reservation system I designed included a 3-step process for collecting appropriate information from the user. Each section expands and collapses as appropriate, turning green as the user progresses through the process. Errors are integrated  into the appropriate form sections using tool tips so the user knows exactly what to correct and how.

Critically, the user completes the entire process from the same page. Earlier designs showed using a different page to be disruptive to the overall flow. Similarly, this form is presented in the page itself as opposed to a pop-up window (as earlier designed). By doing this, the user sees a full picture of the information they are providing and interface elements can be appropriately sized for a desktop experience.

In addition to the reservation system, I completed a visual refresh to better align with modern aesthetics of website design.

timber lanes lane reservation interface
View clickable prototype

Design Evolution

Organizing Content and Flow
post it notes organized into groupings
Mid Fidelity Wireframes
timber lanes lane reservation interface
timber lanes lane reservation interface
timber lanes lane reservation interface
timber lanes lane reservation interface
timber lanes lane reservation interface
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High Fidelity Prototype

Looking Back

Project Takeaways
  • Separating noise from research that really matters can be tough.
  • I was familiar with Timber Lanes going into this project and brought some assumptions and baggage. This ate into my research time.
Further Exploration
  • A Scoring Feature: A common pain point I observed was the lack of automated scoring. A scoring feature could potentially be built into the Timber Lanes website and woven into the registration process.
  • Explore Additional Flows: Namely, booking parties and registering for leagues. I believe the overall flow would be similar and pieces of this lane reservation system could be re-purposed.

For a Deeper Dive...

Read the full write-up